Shipping Policy
Last Updated: March 7, 2026
At PrimeCart, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping methods, delivery timeframes, and related information to help you understand what to expect when you place an order with us.
1. Order Processing
Processing Timeframe
Orders are typically processed within 1-3 business days after payment confirmation. Processing time does not include weekends or public holidays.
Order Verification
For security purposes, we may verify your payment and shipping information before processing your order. This verification process typically takes less than 24 hours but may occasionally take longer for high-value orders or if additional verification is required.
Order Confirmation
Once your order is placed, you will receive an order confirmation email containing your order number and summary. Please review this information carefully and contact us immediately if any details are incorrect.
2. Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping Ground delivery via USPS | 7-13 business days | FREE on orders $75+ $5.99 under $75 |
| Express Shipping Priority delivery via UPS | 5-8 business days | $12.99 |
| Overnight Shipping Fastest delivery via FedEx | 3-5 business days | $24.99 |
Note: Delivery times are estimates and begin from the date of shipment, not the order date. Actual delivery times may vary based on your location and carrier conditions.
3. International Shipping
We ship to select international destinations. International shipping details:
- Delivery Time: 14-30 business days depending on destination
- Shipping Cost: Calculated at checkout based on weight and destination
- Customs & Duties: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient.
Important: PrimeCart is not responsible for delays caused by customs processing. We recommend checking your country's import regulations before placing an order.
Currently Shipping To:
4. Shipping Confirmation & Tracking
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email containing:
- Your tracking number
- Link to track your package
- Carrier information
- Estimated delivery date
Order Tracking
You can track your order at any time by:
- Clicking the tracking link in your shipping confirmation email
- Visiting the Track Order page on our website
- Logging into your account and viewing order history
Tracking Updates: Please allow 24-48 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
5. Possible Shipping Delays
While we strive to deliver orders within the estimated timeframes, delays may occur due to:
Carrier Delays
- Weather conditions
- Natural disasters
- High shipping volume
- Carrier operational issues
Seasonal Factors
- Holiday periods
- Peak shopping seasons
- Special sales events
- Public holidays
Order Issues
- Incorrect address provided
- Payment verification
- Product availability
- Backorder situations
International Factors
- Customs processing
- Import inspections
- Local delivery conditions
- Regional restrictions
If your order is significantly delayed beyond the estimated delivery date, please contact our customer support team for assistance.
6. Lost, Damaged, or Missing Packages
Lost Packages
If your tracking shows delivered but you haven't received your package:
- Check with neighbors or other household members
- Check around your property (porch, garage, mailroom)
- Contact the carrier directly with your tracking number
- If still not found after 48 hours, contact us for assistance
Damaged Packages
If your package arrives damaged:
- Take photos of the damaged packaging and products
- Contact us within 7 days of delivery
- Do not discard the packaging or products
- We will arrange a replacement or refund
Missing Items
If items are missing from your order, please contact us within 7 days of delivery. Provide your order number and details of the missing items, and we will investigate and resolve the issue promptly.
7. Shipping Address Accuracy
Please ensure your shipping address is accurate and complete at checkout. We cannot be held responsible for delayed or undelivered packages due to:
- Incorrect or incomplete address information
- Missing apartment or unit numbers
- Outdated or old addresses
- Failure to include delivery instructions for secure access
Address changes can only be made before an order has shipped. Once shipped, the package will be delivered to the original address provided.
8. Contact Us
For shipping-related questions or concerns, please contact our customer support team:
Email: support@PrimeCart.one
General Support: supportprimecart@gmail.com
Response Time: We typically respond within 24-48 business hours.