PrimeCart Refund & Return Policy

Last Updated: March 28, 2026

Important Notice

PrimeCart works with CJdropshipping (CJ) as its main supplier. All refunds and returns follow CJ's rules and procedures.

Full refund or replacement if items arrive damaged or incorrect.

Customers must provide photos or videos as proof.

Proof from the local post office is required for undelivered items.

Note: No refund or resend if tracking shows delivery.

Returns for personal reasons (wrong size, dislike, etc.) are optional.

If insisted: Items must be returned to CJ warehouse in China, with all shipping costs borne by the customer or seller.

Recommended: Customer keeps the item and receives a partial refund instead of returning it.

This saves shipping costs and time for both parties.

Customers must open a dispute on PrimeCart to start a return.

Returns must be made within 30 days of delivery.

PrimeCart may provide a private return label and coordinate with its agent.

All returns and refunds are handled according to CJ's policies, as CJ is the main supplier for PrimeCart.

For questions about returns and refunds, please contact us:

Email: support@PrimeCart.one

General Support: supportprimecart@gmail.com

Response Time: 24-48 business hours